How uncivil customers corrode the relationship between frontline employees and retailers

This study investigates the effects of customers’ uncivil treatments on frontline retail employees’ emotions, deviant behaviors and relationship with the retail organization. Our theoretical model is based on both marketing and personnel management literatures. 415 frontline retailing American employees answered our questionnaire. Employees treated uncivilly by customers feel angry but have to hide their negative emotions, which leads them to emotional exhaustion and deviant behaviors. Paradoxically, employees’ strong commitment to their retailing organization brings about more deviant behaviors. We propose some managerial strategies to cope with uncivil customers, as well as future research on this important and under-researched topic.     

飞机部件装配精加工工艺研究

本文对飞机部件精加工工艺进行了的总结、分析、归纳,阐述了飞机部件装配精加工的作用与意义,简单介绍了飞机部件精加工的方式和结构条件,并特别提出了部件精加工时注意的几个问题。     

ECONOMIC IMPLICATIONS OF POLICY RESTRICTIONS ON WATER WITHDRAWALS FROM SURFACE AND UNDERGROUND SOURCES

The appropriation of water for economic activities is limited by regional surface and underground endowments, and symptoms of environmentally unsustainable withdrawals are already visible in many regions of the world. In this paper we investigate the economic implications of water policy imposing source- and region-specific restrictions on water withdrawals taking the Mexican economy as a case study. We use an inter-regional input–output model of Mexico's hydro-economic regions to allocate production subject to the availability of water and other factors of production. Water sustainability requires a reduction of 7.5?km³/yr of groundwater withdrawals, which is compensated by an increase of 3.4?km³/yr of surface water, an expansion onto an additional 1.4 million hectares of rainfed land, and modifications in subnational patterns of food trade. This framework for evaluating scenarios describing sustainability-oriented water policies is readily applicable to other regions.     

对虾白斑综合征病毒表面抗原基因免疫保护性的研究

将对虾白斑综合征病毒（White Spot Syndrome Virus,W SSV）的VP19、VP28基因融合克隆入pVAX1.0真核表达载体制备成多价 DNA 疫苗,并用构建的 DNA 疫苗制备成饲料免疫实验对虾,用RT-PCR 检测DNA 疫苗在对虾体内的表达,同时比较构建的多价DNA 疫苗与VP19、VP28单价DNA 疫苗对抗W SSV的保护率。结果显示构建的DNA疫苗有抗W SSV免疫保护性,且pVAX1.0-VP19-VP28多价DNA 疫苗保护率高于单价疫苗。     

浅谈电子档案的整理与保护

电子档案的整理,目前,电子文件归档的类型有磁盘、光盘.电子文件归档工作,应按档案种类分别整理组盘.文书电子档案整理.一是内部文件.以年度、组织机构、保管期限进行组盘.第一按不同年代、组织机构、保管期限进行组盘;第二将不同年代、组织机构、保管期限的文件分盘保管,便于按不同年代、不同期限定期拷贝,以延长归挡电子文件的保管.     

Individual differences in assessing problem similarity

This paper reports on a study which investigates the potential influence of perceptual differentiation (PD) ability on introductory accounting students' ability to identify and use analogies to solve problems. Accounting students with differing levels of PD ability first studied two sample problems with solutions which provided potential source analogues for analogical transfer. They then attempted to solve two analogous accounting problems differing only in the criteria for identifying problem analogousness. Findings suggest that PD ability may influence a problem solver's ability to identify analogous problems by affecting which problem features (surface or structural) he or she is likely to attend to and use for assessing problem similarity and potential analogousness. The paper concludes by discussing implications for pedagogical practices in accounting.     

高档衬衣面料后整理主要设备选型的思考

在老厂改造或新厂招标的重要时期,对于一些新型设备的选型就显得特别重要。本文介绍了高档衬衣面料在后整理设备选型中的一些原则及生产中使用性能较好的具体机型。     

Urban sprawl factors in the surface water resource basins of Istanbul

This paper presents the reasons for uncontrolled land-use changes in the water resource basins of Istanbul. These changes are evaluated with a Geographical Information System (GIS), using four Landsat (1990, 1995, 2000, 2005) satellite images. Additional spatial information about capital improvement projects (highways and the Bosporus bridges), industrial land-use decisions, land ownership, and jurisdictional boundaries is also utilized. We observe that the most critical land-use changes have occurred in places with higher accessibility, mostly in close proximity to the metropolitan city center. The literature describes large public capital improvement projects (primarily the Trans European Motorway – TEM) as the primary reason for a trend of illegal occupation of public lands; however, the TEM should not be considered as the sole reason. This study explores other possible causes for these illegal developments in the water resource basins, grouped into three broad dimensions physical, socio–economic–political, and legal. Finally, we put forward possible policy suggestions for the preservation of the limited surface water resource basins in Istanbul.     

凸表面上天线间互耦的射线分析法

本文给出了在电尺寸很大的理想导体光滑凸表面上,无限小磁矩或电矩在空间产生的电磁场的近似渐近解,利用该解可以准确有效地计算凸表面上天线间的互耦。此解中,表面塌沿Keller的表面射线路经传播,且在阴影边界过渡区域,包括对于源的邻城,它们仍然一致适用。除此之外,在给出的解中,通过一个系数T/K给出了关于表面场的表面射线绕曲的影响,其中,T表示表面射线的绕曲,K表示射线方向上的表面曲率。该解是由简单的典型问题的近似解导出的。给出了圆柱面和圆锥面上裂缝间互耦的数字结果,它与实验结果相吻合。     

New technology and the urban environment

Technology has always had an influence on the form of settlements, but only since the coming of Information Technology has it aroused much interest from academics and planners. The impact that IT is likely to have on urban areas is debated, some foreseeing decentralisation and the end of place, while others see evidence of the centralisation of control in a global economy. Other new technologies may also affect cities as new materials provide the opportunity for different styles of building. As we enter the 21st century, however, we do so with the largest stock of urban capital ever, much of which is ageing and in need of maintenance. Technology is part of a complex interrelationship of influences on urban areas and much of it will have to be retrofitted on to the pre-existing environment.